The business module MPS is basically outsourcing the contract of printing/copying applications to a MPS provider over a contractual period, which involves deploying the devices, providing services/consumables and billing the customer as per their usage along with MIS data. Mach Serve Systems has gone 1 step ahead by introducing “ADOPTION” module, where it offers the same services and value additions on customer’s assets.

We offer MPS in four different options
• Print & Pay Per Cartridge base
• Print & Pay cost per page base
• Print & Pay on Lease base.

Each of these options comes with the following services
• Consultation AND Deployment of Laser printers at Customer site.
• Maintenance and support for the printer & supplied.
• Printing Fault handling services

Mach Serve’s MPS is a holistic printing solution that ensures the following :
• Your printing costs reduces approximately by 60%
• Dependency on IT is brought down considerably
• Carbon emissions reduce up to a substantial 60% (this includes usage of electricity)
• You have more control over the printing of your documents, especially confidential documents such as invoices, contracts, or salary slips.
• Management and maintenance of devices gets more efficient as all tasks are handled by a single agency.

It’s been designed around the central concept that customers should not pay for the contingencies.

The Fear & Factors
• A comprehensive contract that is inclusive of both the cost of spares and repairs too.
• Our experience shows that major repairs and replacements are not required every year. In fact the probability of spare part replacement is just 2 in 10 cases. We make this knowledge work to your advantage.
• Your gain – If no spares are replaced during the contract period, 20% of the maintenance fee paid by you is carried forward to the next year.
• That means you save 20% on maintenance fee of next year.

Mach Serve Systems has always ensured to be a customer centric based service organization. Be it providing printing solutions or optimizing existing setup, we are constantly evolving our expertise to help and enable our customers better. Services being the epitome of our line of business it's imperative for an organization like us to present our availability of products and services 24/7. First of its kind within our industry we have automated our entire line of business on an effective CMS system, this has enabled us to function more effectively.

The 4 hour rule

Time is of essence in services business. A fact well understood and incorporated in its work ethic by Mach Serve Systems. The company commits to attend to your breakdown calls within 4 hours of being reported. The strict discipline exercised with respect to timelines is further reinforced by a self-imposed penalty clause.

We delay, we pay

If the average delay in response is more than 4 working hours in a year, then for every additional hour of delay Mach Serve System would be penalized 20% of the contracted amount. The penalized amount would reflect in the adjustments to the next year’s contract.

Tracking System & Reporting

The software records a unique code for every breakdown call received by the helpdesk.

• The code links to the date and time of the call, reporting person’s name, location of the machine and specifics of the problem.
• Once the call has been attended it is registered in the Mach Serve Service Cell Report. The client receives a copy of this report.
• Clients also receive a monthly report generated by the Call Monitoring Software with pointers to average delay for the month. (If any)